Terms & Conditions
& Privacy Policy
Effective Date: May 14, 2026
Welcome to Clarence E. Smith Roofing Co. By using this website, requesting an estimate, scheduling service, or hiring our company, you agree to the following Terms & Conditions.
1. Services
Clarence E. Smith Roofing Co. provides residential and commercial roofing services including, but not limited to: • Roof repairs • Roof replacements • Roof maintenance • Emergency roofing services • Historic roof restoration • Roof inspections • Gutter and related exterior services All services are subject to availability, weather conditions, material availability, and site accessibility.
2. Estimates & Project Scope
All estimates provided by Clarence E. Smith Roofing Co. are based on visible conditions at the time of inspection. Hidden damage, structural deterioration, code-related issues, decking damage, moisture intrusion, or unforeseen conditions discovered during the project may require additional labor and materials beyond the original estimate. Estimates are valid for 30 days unless otherwise stated in writing. No work will begin until approval is received from the customer.
3. Payments
Payment terms may vary by project and will be outlined in your estimate, invoice, or contract. Unless otherwise agreed: • Deposits may be required prior to scheduling materials or labor • Final payment is due upon substantial completion of work • Financing options may be available through third-party providers • Late payments may be subject to additional fees or collection efforts permitted by law Clarence E. Smith Roofing Co. reserves the right to pause or delay work for unpaid balances.
4. Scheduling & Delays
Project schedules are estimates only and may change due to: • Weather conditions • Supplier delays • Permit or inspection delays • Safety concerns • Labor availability • Unforeseen site conditions We are not responsible for delays caused by events outside of our reasonable control.
5. Customer Responsibilities
Customers are responsible for: • Providing reasonable access to the property • Removing or protecting fragile items near work areas • Keeping children and pets away from active work zones • Informing us of known property conditions or hazards Clarence E. Smith Roofing Co. is not responsible for damage to improperly secured items, landscaping directly adjacent to work zones, or pre-existing conditions.
6. Roofing Materials & Color Variations
Roofing materials may vary slightly in appearance, color, texture, or finish due to manufacturer production differences, weather exposure, and lighting conditions. Material availability may occasionally require substitutions of comparable quality.
7. Warranties
Manufacturer warranties are subject to each manufacturer's individual terms and conditions. Any workmanship warranty offered by Clarence E. Smith Roofing Co. applies only to workmanship performed directly by our company and does not cover: • Storm damage • Structural movement • Improper ventilation • Pre-existing conditions • Neglect or lack of maintenance • Damage caused by third parties Warranty coverage may become void if unauthorized modifications or repairs are made after project completion.
8. Property Damage & Liability
While we take extensive precautions to protect your property, roofing work inherently involves risk. Clarence E. Smith Roofing Co. shall not be held liable for: • Pre-existing structural defects • Hidden wood rot or concealed damage • Interior leaks caused by existing roof failure • Damage resulting from severe weather events • Minor vibrations or incidental disturbances associated with roofing work Any claims relating to property damage must be reported within a reasonable timeframe after project completion.
9. Cancellations
Customers requesting cancellation after materials have been ordered or work has been scheduled may be responsible for incurred costs, including material restocking fees, labor scheduling costs, and administrative expenses.
10. Website Use
All content on this website, including logos, text, photos, graphics, and branding, is the property of Clarence E. Smith Roofing Co. and may not be copied or used without written permission. Website content is provided for general informational purposes only and may be updated without notice.
11. Privacy
Information submitted through this website, including contact forms and financing inquiries, may be used to communicate regarding estimates, services, scheduling, and customer support. We do not sell personal customer information. Certain financing applications may be processed through secure third-party providers.
12. Financing
Financing options, when available, are provided through third-party financing companies. Approval, rates, terms, and eligibility are determined solely by the financing provider. Clarence E. Smith Roofing Co. does not guarantee financing approval.
13. Limitation of Liability
To the fullest extent permitted by law, Clarence E. Smith Roofing Co.'s liability shall be limited to the amount paid by the customer for the services provided. Under no circumstances shall Clarence E. Smith Roofing Co. be liable for indirect, incidental, or consequential damages.
14. Governing Law
These Terms & Conditions shall be governed by the laws of the Commonwealth of Pennsylvania. Any disputes arising from services or website use shall be handled in the appropriate courts located in Pennsylvania.
15. Contact Information
Clarence E. Smith Roofing Co. Serving Philadelphia, Northeast Philadelphia, the Main Line, South Jersey, and surrounding areas since 1932. Website: clarenceroofs.com
Privacy Policy
Clarence E. Smith Roofing Co. ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the information you provide when using our website, requesting services, or communicating with us. This Privacy Policy explains how we collect, use, and protect your information.
1. Information We Collect
We may collect the following types of information: Personal Information When you contact us, request an estimate, apply for financing, or submit forms through our website, we may collect: • Name • Phone number • Email address • Property address • Billing information • Project details or photos you submit Technical Information When visiting our website, certain information may automatically be collected, including: • IP address • Browser type • Device information • Website activity and usage data • Cookies and analytics information
2. How We Use Your Information
We may use your information to: • Provide roofing estimates and services • Respond to inquiries • Schedule appointments • Process invoices and payments • Offer financing options through third-party providers • Improve website performance and customer experience • Send updates related to your project or requested services • Maintain business records and comply with legal obligations We may also use contact information for occasional marketing communications related to our services. You may opt out at any time.
3. Financing Applications
If you apply for financing through our website or through one of our financing partners, your information may be submitted directly to third-party financing providers. Clarence E. Smith Roofing Co. does not control the privacy practices of those third parties. We encourage you to review their individual privacy policies before submitting financial information.
4. Cookies & Website Tracking
Our website may use cookies, analytics tools, and similar technologies to: • Improve website functionality • Analyze website traffic • Enhance user experience • Measure advertising performance You can adjust your browser settings to disable cookies if preferred, though some portions of the website may not function properly.
5. Sharing of Information
We do not sell your personal information. We may share information with trusted third parties only when necessary to operate our business, including: • Payment processors • Financing providers • Website hosting providers • CRM or scheduling software providers • Marketing or analytics services • Insurance or legal professionals when required Information may also be disclosed if required by law or to protect our legal rights.
6. Data Security
We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, disclosure, or misuse. However, no website or electronic transmission can be guaranteed to be completely secure.
7. Third-Party Links
Our website may contain links to third-party websites, including financing providers or social media platforms. We are not responsible for the privacy practices or content of those external websites.
8. Children's Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.
9. Your Rights
Depending on your state of residence, you may have rights regarding your personal information, including the right to: • Request access to your data • Request corrections • Request deletion of certain information • Opt out of marketing communications To make a request, please contact us using the information below.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of our website or services after updates constitutes acceptance of the revised policy.